Pick the route
| You want to | Use | Send |
|---|---|---|
| Get a new or demo ID | "New ID" or "Demo ID" and your mobile number | |
| Fix a login problem | Login ID and the error text or a screenshot | |
| Get the app | "App" and your phone type | |
| Deposit or withdraw | Login ID, then follow the desk in the chat | |
| Ask something in writing | Your question. No password, no OTP, ever | |
| Report a fake page or number | Email or WhatsApp | The address or number and a screenshot |
The desk works from one number. Tap the button, and the chat opens with the same team that issues IDs and handles payments. Open with your login ID if you have one. If you don't, say what you want and the desk takes it from there.
Write to info@recetasreceta.com for anything you want on record, or to report a site or number using the Laser 247 name. Email can't act on an account, because the desk verifies you through the mobile number your ID is tied to. For account work it will point you back to the chat.
Check before you send
Hold the number in the chat against the one on the Official Channels page. Same digits, same desk. Different digits, close the chat. The desk never messages first and never asks for a password or an OTP.
After you message
The desk matches your login ID to the mobile number on file, then replies in the same chat. Keep that thread. It is your record of every ID, payment and fix, and it saves you repeating yourself next time. New to all this? Run through the security checklist once before your first chat.
Save a message, read the page
Some questions are already answered here. Login errors are covered step by step in the login not working guide. What to send for each kind of problem is on the support page. If you want to know who the desk is before you message, the About page is short.